Privacy Policy

Last updated: January 2026

Groomi, operated by Mélina Bouchard (sole proprietor), is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, and protect your personal information.

1. Information Collected

We collect the following information:

• Account information: Name, email address, salon name
• Billing information: Securely processed by Stripe (we do not store your credit card information)
• Usage data: Activity logs, settings preferences
• Client data: Information you enter about your clients and their pets

2. Use of Information

Your information is used to:

• Provide and maintain the Groomi service
• Process payments and manage your subscription
• Send you important communications regarding your account
• Improve our service and develop new features
• Respond to your support requests

3. Information Sharing

We never sell your personal information. We may share your information with:

• Stripe: For payment processing
• Twilio: For sending SMS reminders (only your clients' phone numbers)
• Hosting services: To store your data securely

These third parties are contractually required to protect your information.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for all communications
• Secure password storage (bcrypt hashing)
• Restricted data access on a "need to know" basis
• Regular data backups

5. Data Retention

We retain your data as long as your account is active. If you delete your account, all your data will be erased from our servers within 30 days.

6. Your Rights

In accordance with Quebec's Act respecting the protection of personal information in the private sector, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Withdraw your consent at any time

To exercise these rights, contact us at [email protected].

7. Cookies

We use cookies to improve your experience. See our Cookie Policy for more details.

8. International Transfer

Your data may be stored on servers located outside Quebec or Canada. We ensure that these transfers comply with applicable data protection requirements.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by email or through the application.

10. Contact

For any questions regarding this privacy policy, please contact us:

Mélina Bouchard
Sole Proprietor
Email: [email protected]
Quebec, Canada