Grooming appointment reminders by text
When and how reminders go out
Reminders are turned on in Settings, under Reminders. Tick one or more times: 1 week, 3 days, 48 hours, 24 hours or 1 hour before the appointment, for example 1 week and 24 hours before. Then choose text, email or both.
- Groomi checks appointments every 15 minutes, in your time zone.
- A reminder is never sent twice for the same time.
- Cancelled, finished or no-show appointments get no reminder.
- A client coming with several pets gets one reminder naming them all.
Confirm or cancel in one click
The text has a short link; the email has two buttons, Confirm and Cancel. The link page shows the pet, date, time and your salon, with a link to call you. A client who cancels can give a reason.
A confirmation adds a green band to the appointment in the calendar. A cancellation sets it to cancelled, with the reason. Either way, you get a real-time notification in Groomi. The link stops working at the appointment time.
Your words, in your language
Edit the text and email wording with variables: client first name, pet or pets, date, time, services, salon name and confirmation link. Reminders go out in French or English, based on the language set for the salon.
Each client file has two boxes, text reminders and email reminders, ticked by default. A number marked “landline” gets no text; a second mobile number can also receive reminders.
For mobile grooming, the reminder can give an arrival window instead of an exact time.
Other texts Groomi sends
As an option, a text goes out when an appointment is created, with a template for a single, group or series appointment. Each text sent to a client is logged in the communication history of their file, with its status.
Questions about reminders
Do texts cost extra?
No. Text and email reminders are included in the $49.99 monthly subscription, with no credits to buy.
How many reminders can I send per appointment?
One per ticked time, from 1 week, 3 days, 48 h, 24 h and 1 h before. With nothing ticked, the reminder goes out 24 hours before.
Can my clients confirm their appointment?
Yes. Each reminder has a link to confirm or cancel, and the answer shows up in Groomi.
Can I change the reminder wording?
Yes, for the text and the email, with variables such as the client’s first name, the pet, the date, the time and the link.
What does the salon see when a client cancels?
A real-time notification in Groomi with the client’s name, date, time, pets and the reason given, and the appointment is set to cancelled.
See also
Scheduling
One column per groomer, breaks, blocks, drag and drop and recurring appointments.
Online booking
A booking page for your clients, and your approval before anything is confirmed.
Mobile grooming
Travel fees, drive times, a route map and an arrival window.
Independent groomers
For the groomer who works alone: appointments, reminders and invoices without a receptionist.
Send your first reminders this week
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